Ink and Info – Your Go-To Printer Support Experts

At Ink and Info, we understand how frustrating printer issues can be—whether it's not printing when you need it most, stuck in offline mode, or simply not connecting. That’s why we offer reliable, straightforward printer support to get you back on track fast.

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Who We Are

Reliable Printer Support from the People Who Get It

At Ink and Info, we specialize in taking the stress out of printer problems. Whether you’re dealing with setup confusion, connection issues, or unexpected errors, we’re here to help with expert guidance and hands-on support. We believe in clear communication, practical solutions, and fast, friendly service you can count on.

Professional printer setup and installation
Fast fixes for offline printer issues
Expert help connecting printers to Wi-Fi
Seamless integration with computers and devices
Troubleshooting for all major printer brands

Our Values

Service You Can Count On

Customer-First Approach

Your time matters—and so does your experience. We listen first, act fast, and treat every service call like it's our own printer that needs fixing.

Solutions That Stick

We don’t believe in temporary fixes. Whether your printer keeps going offline or your computer can’t detect it, we get to the root of the problem and make sure it’s solved for good.

Reliable Every Step of the Way

From connecting your printer to Wi-Fi to setting it up on your computer or troubleshooting tricky errors—we’re always here when you need us. Count on us for real help, not just tech talk.

Satisfied Clients

Printers Setup & Fixed

Support Hours Delivered

Dedicated Team Members

Features

Our Advanced Features

Smart Setup Assistance

Seamless Wi-Fi Integration

Real-Time Offline Detection

One-on-One Guidance

Deep-Level Troubleshooting

Fast Response & Remote Help

Expert Printer Setup

We handle the complete setup process—from unpacking to first print—making sure your printer is ready to use without the usual confusion or technical stress.

Quick Offline Fixes

If your printer keeps showing “offline,” we’ll get to the root of the issue—whether it’s a network glitch or driver error—and get it back online in no time.

Wi-Fi & Network Connection

We ensure your printer connects securely to your home or office Wi-Fi, and can be accessed wirelessly from all your devices, including phones and tablets.

Device Integration

We make sure your printer or scanner works smoothly with your computer—Windows, Mac, or both—so printing and scanning is hassle-free every time.

Advanced Troubleshooting

From paper jams to print quality issues, we run deep diagnostics and fix the actual problem, not just the symptoms—so you don’t run into the same issues again.

Reliable Ongoing Support

Need help after setup? We’re here for ongoing support—whether remotely or in person—whenever your printer decides not to cooperate.

Services

Check Our Services

Printer Setup

We take care of the entire setup process—unboxing, connecting, installing drivers, and testing—so your printer is ready to use without a hassle.

Fix Offline Printer Issues

Getting a “printer is offline” message? We’ll find out why and get it back online—whether it’s a driver, connection, or system error.

Connect Printer to Wi-Fi

We’ll securely connect your printer to your home or office network, ensuring it’s accessible from all your devices—wirelessly and reliably.

Add Printer or Scanner

We make sure your computer detects and works with your printer or scanner—whether you're on Windows, macOS, or both.

Printer Troubleshooting

From strange error messages to poor print quality, paper jams, or slow performance—we find the problem and fix it for good.

Remote & On-Site Support

We offer flexible support options—remote assistance for quick fixes or in-person visits when you need hands-on help. Fast, friendly, and always reliable.

F.A.Q

Frequently Asked Questions

What do I need before setting up my printer?

Just your printer, power cable, ink or toner, paper, and Wi-Fi details (if it's a wireless printer). We handle everything else from software installation to test printing.

Can you help me set up my printer on multiple devices?

Yes! We can connect your printer to multiple devices including laptops, desktops, smartphones, and tablets for seamless printing from anywhere.

Why does my printer keep going offline?

It could be due to network instability, outdated drivers, or system settings. We'll identify the issue and fix it permanently so your printer stays online.

Can you fix a printer that randomly disconnects from Wi-Fi?

Yes, we’ll check your Wi-Fi strength, network settings, and printer configuration to make sure it maintains a stable wireless connection.

How do I connect my printer to a new Wi-Fi network?

We’ll walk you through reconnecting or reconfiguring your printer, or do it for you—whether it’s via touchscreen, app, or software.

My computer doesn't recognize my printer—can you help?

Absolutely. We’ll install the right drivers, configure the connection (USB or network), and make sure it shows up and works correctly on your system.

Do you support both Windows and Mac systems?

Yes, we work with both Windows and macOS. We ensure your printer or scanner is fully functional and properly set up on your preferred platform.

Do you support both Windows and Mac systems?

Yes, we work with both Windows and macOS. We ensure your printer or scanner is fully functional and properly set up on your preferred platform.

My printer prints too slowly—can you improve it?

We’ll check print settings, firmware, and connection speed to optimize performance. Sometimes a simple setting change can make a big difference.

Do you fix print quality issues like faded or streaky prints?

Yes, we can resolve issues with ink, toner, print heads, and alignment to restore clear, high-quality prints.

Can you help remotely or do you only offer in-person service?

We offer both! Many issues can be fixed remotely via screen share, and for more complex problems, we also offer in-person support.

How long does a typical printer setup or fix take?

Most setups or fixes take 30–60 minutes. Complex issues may take a little longer, but we always aim for quick, reliable service.

What brands of printers do you support?

We support all major brands including HP, Canon, Epson, Brother, Samsung, and more. No matter the make, we’ll make it work for you.

Testimonials

What they are saying about us

I had no idea how to set up my new printer, but the team at Ink and Info made it so easy. They handled everything—from unpacking to connecting it to my laptop and phone. Super helpful and friendly!

Saul Goodman

Small Business Owner

My printer kept going offline randomly, and it was driving me crazy. Ink and Info fixed it in less than an hour and explained what was wrong in a way I could actually understand. Highly recommend!

Sara Wilsson

Freelance Designer

I needed my printer connected to my Wi-Fi and all my devices. These guys came in, got it done fast, and now I can print from my phone and laptop with zero issues. Awesome service!

Jena Karlis

Online Shop Owner

My printer wasn't showing up on my MacBook at all. Ink and Info fixed it quickly and even set it up on my other devices. It now works better than it ever has. Thank you!

Matt Brandon

Photographer

Ink and Info helped me troubleshoot a weird issue where my printer was printing blank pages. They found the problem and fixed it on the spot. Super professional and patient!

John Larson

Entrepreneur

Contact

Address

515 South Flower Street

Los Angeles CA 90071

Website

www.inkandinfo.com

Email Us

support@inkandinfo.com

info@inkandinfo.com

Open Hours

Monday - Friday

9:30AM - 06:30PM