We are Ink and Info ("Company," "we," "us," "our"), a company registered in New Jersey, United States at 515 South Flower Street, Los Angeles CA 90071.
We operate the website https://inkandinfo.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

At Ink and Info, we’re here to make printing simple again. Whether you're dealing with setup issues, error messages, or network problems, our experts are ready to help — fast, friendly, and 24/7. We work with all major brands and provide real solutions that keep your work flowing.

• Dedicated to fixing printer problems with speed and precision
• Expert support for home, office, and enterprise printing setups

Our Services

1. Resolving Connectivity Problems: From Wi-Fi drops to device pairing issues, we fix connectivity problems so your printer stays linked and ready to go.
2. New Printer Setup Assistance: Unbox, install, and print — we help you get your new printer up and running quickly, with zero guesswork.
3. Full Network Integration Service: Need your printer connected across devices or office networks? We handle seamless integration and setup from start to finish.
4. Fixing Offline Printer Errors: If your printer constantly shows as “offline,” we’ll get it back online, synced, and printing without a hitch.
5. Firmware Diagnostics & Updates: We run deep firmware diagnostics and install the latest updates to ensure smooth and secure printer performance.
6. Driver Fixes & Compatibility Solutions: Missing or outdated drivers? We install and configure the right drivers for full compatibility with your system.

You can contact us by email at support@inkandinfo.com or by mail to 515 South Flower Street, Los Angeles CA 90071.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Ink and Info, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason.

We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. SUBSCRIPTIONS
5. PROHIBITED ACTIVITIES
6. USER GENERATED CONTRIBUTIONS
7. CONTRIBUTION LICENSE
8. SERVICES MANAGEMENT
9. PRIVACY POLICY
10. TERM AND TERMINATION
11. MODIFICATIONS AND INTERRUPTIONS
12. GOVERNING LAW
13. DISPUTE RESOLUTION
14. CORRECTIONS
15. DISCLAIMER
16. LIMITATIONS OF LIABILITY
17. INDEMNIFICATION
18. USER DATA
19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
20. CALIFORNIA USERS AND RESIDENTS
21. MISCELLANEOUS
22. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@inkandinfo.com.

If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors and ensure that any copyright or proprietary notice is displayed.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand:

1. The rights you give us
2. The obligations you have when you post or upload any content through the Services

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

By sending us Submissions through any part of the Services you:

• Confirm that you have read and agree with our "PROHIBITED ACTIVITIES"
• Will not post or send anything illegal, harmful, or abusive
• Waive all moral rights to such Submission
• Warrant that the Submission is original or properly licensed to you
• Represent that it does not contain confidential information

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of:

• This section
• Any third-party’s intellectual property rights
• Applicable law

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

• You have the legal capacity and agree to comply with these Legal Terms
• You are not a minor in your jurisdiction
• You will not access the Services through automated or non-human means
• You will not use the Services for any illegal or unauthorized purpose
• Your use of the Services will not violate any applicable law or regulation

If you provide any false, incomplete, or inaccurate information, we have the right to suspend or terminate your account and refuse any and all future use of the Services.

4. SUBSCRIPTIONS

Billing and Renewal

At Ink and Info, renewing your subscription or Annual Maintenance Contract (AMC) is easy and personalized. We’re here to help you every step of the way.

To Renew Your Plan, you can request a renewal through any of the following methods:

1. Email Us: Send your renewal request to support@inkandinfo.com. Please include your name, contact number, and service details so we can process your renewal quickly.
2. Live Chat with Us: Visit our website and use the live chat feature to speak with a representative instantly. Just mention you'd like to renew your subscription, and we’ll take care of the rest.
3. Submit the Contact Form: Go to our Contact Page and fill out the form with your request. Be sure to select “Subscription Renewal” as the subject or type it in the message box.

Cancellation

You can cancel your subscription at any time by contacting us using the contact information provided. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at support@inkandinfo.com.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

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5. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or content to create a database or directory without permission.
• Trick or mislead us or other users, especially to gain access to passwords or sensitive data.
• Bypass or disable any security features of the Services.
• Defame or harm us or the Services.
• Harass or harm another person using data from the Services.
• Use the Services for illegal or unauthorized activities.
• Upload malware, spam, or interfere with users’ experience or system performance.
• Use bots, scripts, scrapers, or any automated system to access the Services.
• Impersonate other users or steal identities.
• Upload spyware or passive collection mechanisms.
• Interfere with network infrastructure or burden the system.
• Threaten or harass our team members or support agents.
• Attempt to reverse engineer any of the Services’ software.
• Use unauthorized agents to make purchases or access Services.
• Harvest email addresses or create accounts under false pretenses.
• Use the Services for competitive or commercial gain without approval.
• Advertise or promote products or services through the Services without consent.

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6. USER GENERATED CONTRIBUTIONS

The Services does not offer users the ability to submit or post public content by default. However, we may provide the opportunity to send feedback, suggestions, or communicate with us.

When submitting any form of content ("Contributions"), you agree that:

• You have the rights and permissions to share the content.
• Your Contributions do not infringe on others’ intellectual property.
• They are not false, misleading, harmful, or unlawful in any way.
• They do not harass, intimidate, or promote hate, violence, or discrimination.
• You have consent from anyone mentioned or identifiable in the content.
• Your Contributions comply with all laws and these Legal Terms.

Any violation of these terms may result in suspension or termination of your right to use the Services.

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7. CONTRIBUTION LICENSE

You and Ink and Info agree that we may access, store, process, and use any personal data or information you provide in accordance with our Privacy Policy and your settings.

By submitting suggestions or feedback about the Services, you grant us the right to use that feedback freely without compensation. However, you retain ownership of all original content you contribute.

You are fully responsible for your content and agree not to hold us liable for any claims or damages that arise from your Contributions.

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8. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

• Monitor usage of the Services for violations.
• Take legal action against users who break the law or our terms.
• Restrict or disable access to content or users at our discretion.
• Remove content that places a burden on our systems.
• Manage the Services to ensure proper operation and protect our rights.

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9. PRIVACY POLICY

We care about your data privacy and security. Please review our full Privacy Policy.

By using the Services, you consent to the transfer and processing of your data in the United States and Canada, even if your region has different data protection laws.

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10. TERM AND TERMINATION

These Legal Terms remain active while you use our Services.

We reserve the right to terminate or suspend your access, with or without notice, for any violation of these terms, applicable laws, or behavior that we find harmful or disruptive.

If your access is terminated, you are prohibited from creating a new account under your name or anyone else’s. We also reserve the right to take further legal action if needed.

11. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. We reserve the right to modify or discontinue the Services at any time without notice. You agree that we have no liability for any loss or inconvenience caused by your inability to access or use the Services during downtime. Nothing obligates us to maintain or support the Services.

12. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California, applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

13. DISPUTE RESOLUTION

Informal Negotiations

Before initiating arbitration, both parties agree to attempt to resolve disputes informally for at least thirty (30) days. Informal negotiations begin when one party notifies the other in writing.

Binding Arbitration

If a resolution cannot be reached through informal negotiations, the dispute will be resolved through binding arbitration per the rules of the American Arbitration Association (AAA). YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

Arbitration may be conducted in person, online, by phone, or through document submission. Arbitrator decisions are binding and enforceable. Unless required otherwise, arbitration will take place in California, United States.

If Court Involvement is Required

If arbitration is found to be illegal or unenforceable, the dispute shall be settled in the state and federal courts located in California, and both parties consent to jurisdiction there.

Restrictions

Arbitration is limited to individual disputes. Class actions and collective arbitration are not permitted.

Exceptions

The following disputes are excluded from arbitration:

• Intellectual property rights claims
• Allegations of theft, privacy invasion, or unauthorized use
• Claims for injunctive relief

14. CORRECTIONS

There may be typographical errors, inaccuracies, or omissions on the Services. We reserve the right to correct such errors and update the content at any time without prior notice.

15. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We are not liable for:

• Errors or inaccuracies in content
• Personal injury or property damage
• Unauthorized access to or use of personal or financial information
• Interruptions or bugs, viruses, or malware transmission
• Losses from third-party products or services linked through the Services

16. LIMITATIONS OF LIABILITY

WE AND OUR TEAM ARE NOT LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, INCLUDING LOSS OF PROFITS, DATA, OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ink and Info and its affiliates from any claims, losses, or liabilities arising from:

• Your use of the Services
• Your breach of these Legal Terms
• Your violation of any third-party rights
• Your harmful conduct toward another user

We reserve the right to take over the defense of any claim and you agree to cooperate with us in such cases.

18. USER DATA

We maintain some data you provide to manage performance and service usage. However, we are not liable for any data loss or corruption, and you waive all claims related to such data loss.

19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Using our Services, emailing us, and submitting forms constitute electronic communications. You consent to receive such communications electronically and agree that all agreements, notices, and disclosures we provide satisfy legal requirements for written communication.

YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, RECORDS, CONTRACTS, AND TRANSACTIONS, and waive any rights requiring original, non-electronic documentation.

20. CALIFORNIA USERS AND RESIDENTS

If a complaint with us is not resolved, you may contact the California Department of Consumer Affairs at:

1625 North Market Blvd., Suite N 112, Sacramento, CA 95834
Phone: (800) 952-5210 or (916) 445-1254

21. MISCELLANEOUS

These Legal Terms, along with any policies posted on the Services, represent the full agreement between you and us. Failure to enforce a provision does not waive our right to do so later.

We may assign our rights at any time. We are not liable for delays caused by circumstances beyond our control. If any part of these terms is found unenforceable, it will be severed, and the rest will remain valid.

No joint venture, employment, or partnership exists between you and us. These terms will not be construed against us for drafting them, and you waive any electronic signature defenses.

22. CONTACT US

To resolve a complaint or ask questions about the Services, contact us:

Ink and Info
515 South Flower Street
Los Angeles CA 90071
United States
Email: support@inkandinfo.com