PRIVACY POLICY
Last updated April 14, 2025

This Privacy Notice for Ink and Info ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://inkandinfo.com
• Use printer repair, maintenance, and troubleshooting services
• Engage with us through sales, marketing, or events

At Ink and Info, we’re here to make printing simple again. Whether you're dealing with setup issues, error messages, or network problems, our experts are ready to help — fast, friendly, and 24/7. We work with all major brands and provide real solutions that keep your work flowing.

• Expert support for home, office, and enterprise printing setups
• Dedicated to fixing printer problems with speed and precision

Our Services Include:

1. Resolving Connectivity Problems: From Wi-Fi drops to device pairing issues, we fix connectivity problems so your printer stays linked and ready to go.
2. New Printer Setup Assistance: We help you unbox, install, and start printing with no guesswork.
3. Full Network Integration: We handle seamless integration of your printer across all devices and networks.
4. Fixing Offline Errors: We troubleshoot and resolve issues causing your printer to appear “offline.”
5. Firmware Diagnostics & Updates: We run diagnostics and apply firmware updates for smooth performance.
6. Driver Fixes & Compatibility: We install and configure the right drivers for your system.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you have any questions, please contact us at privacy@inkandinfo.com.

SUMMARY OF KEY POINTS

1. We collect personal information that you provide to us directly and through your use of our services.
2. We do not collect or process sensitive personal information.
3. We do not collect data from third parties.
4. We use your information to provide and improve services, communicate, secure systems, and comply with law.
5. We may share personal information in specific situations and with trusted parties.
6. We implement safety measures, though no system is fully secure online.
7. You may have rights under privacy laws depending on your location.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON?
4. WHEN AND WITH WHOM DO WE SHARE INFORMATION?
5. DO WE USE COOKIES OR TRACKING?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. PRIVACY RIGHTS FOR U.S. RESIDENTS
12. UPDATES TO THIS NOTICE
13. CONTACTING US ABOUT THIS NOTICE
14. HOW TO REVIEW OR DELETE YOUR DATA

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you provide to us directly when you request services or communicate with us. This may include:

• Names
• Phone numbers
• Email addresses
• Mailing and billing addresses
• Contact preferences
• Payment details (credit/debit card numbers)

Sensitive Information: We do not process sensitive personal information.

2. INFORMATION AUTOMATICALLY COLLECTED

Some data is collected automatically when you visit our website. This includes:

• Log and Usage Data: Includes IP address, device/browser info, timestamps, pages viewed, and error logs.
• Device Data: Includes hardware details, system settings, and device identifiers.
• Location Data: May include IP-based geolocation. You can disable location access through your device settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To fulfill and manage your orders, payments, returns, and exchanges.
• To post testimonials that may contain personal information.
• To evaluate and improve our Services, products, marketing, and your experience.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we have a valid legal reason under applicable law, such as your consent, to comply with laws, fulfill contracts, protect rights, or serve legitimate interests.

If you are located in Canada:

We may process your information with express or implied consent, or where legally permitted without consent in situations such as:

• Emergencies or where consent cannot be obtained quickly
• Investigations or fraud prevention
• Certain business transactions
• Insurance claims or legal statements
• Identifying or contacting next of kin
• Suspected financial abuse
• Where consent would compromise an investigation
• Legal proceedings (court orders, warrants, etc.)
• Employment-related data usage
• Artistic, journalistic, or literary purposes
• Publicly available information as defined by regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and with trusted third parties.

• Business Transfers: Mergers, sales, acquisitions.
• Affiliates: Under our control or shared ownership.
• Business Partners: To offer products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we use cookies and similar technologies for functionality, analytics, and advertising.

These tools help us improve our site, remember your preferences, and personalize ads. We may also use third-party services like Google Analytics.

To opt out of Google Analytics tracking: Google Analytics Opt-out.

For more on your ad choices: NAI Opt-Out | Mobile Choice.

For details, please review our Cookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@inkandinfo.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information.

You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at privacy@inkandinfo.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	YES
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	NO
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details, job title, work history, and qualifications (e.g. if you apply for a job with us)	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Profile or summary about an individual’s preferences and characteristics	NO
L. Sensitive personal information		NO

We may also collect other personal information outside of these categories through interactions such as:

• Receiving help through our customer support channels
• Participation in customer surveys or contests
• Facilitation in the delivery of our Services and to respond to your inquiries

We will use and retain the collected personal information as needed:

• Category A - As long as the user has an account with us
• Category B - As long as the user has an account with us
• Category C - As long as the user has an account with us
• Category H - As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in the section "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn more about how we use your personal information in "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract. We may use personal information for business purposes such as internal research and tech development. We have not disclosed, sold, or shared any personal information in the past 12 months and will not in the future.

Your Rights

Under US state laws, you may have the following rights:

• Right to know whether we are processing your data
• Right to access your personal data
• Right to correct inaccuracies
• Right to request deletion
• Right to obtain a copy of personal data shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of targeted advertising, sale, or profiling

Depending on your state, you may also have rights to:

• Access categories of data being processed
• Obtain a list of third-party categories your data was shared with
• Obtain a list of specific third parties your data was disclosed to
• Review or object to profiling
• Limit use/disclosure of sensitive personal data
• Opt out of sensitive data collection through voice/facial recognition

How to Exercise Your Rights

You can exercise your rights by submitting a data subject access request via email at support@inkandinfo.com, visiting https://inkandinfo.com/#contact, or contacting us using the details at the end of this policy.

We honor Global Privacy Control (GPC) browser signals. You may also designate an authorized agent to act on your behalf. We'll require proof of authorization in compliance with applicable laws.

Request Verification

Upon receiving a request, we will verify your identity before processing. If needed, we may request additional identifying information to verify and prevent fraud.

If submitted through an agent, we may need written, signed permission and identity confirmation.

Appeals

If we decline to take action on your request, you may appeal by emailing privacy@inkandinfo.com. We’ll respond with our reasons. If your appeal is denied, you may contact your state’s Attorney General.

California "Shine The Light" Law

Under California Civil Code Section 1798.83 (the "Shine The Light" law), California residents may request and obtain, once per year and free of charge, a list of personal information categories (if any) disclosed to third parties for direct marketing and the names/addresses of such parties. To request, contact us using details in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at privacy@inkandinfo.com or contact us by post at:

Ink and Info
515 South Flower Street
Los Angeles CA 90071
United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please fill out and submit a data subject access request.